Monday, December 14, 2009

SPSOFT Values / Work Culture


Values / Work Culture
Our core values are:

Open Atmosphere

Open atmosphere creates easy access for all SPians across all levels and functions. It fosters willingness to listen and accordingly change work processes to give and accept regular feedbacks. It encourages people to question, disagree, criticize and suggest improvements. The open atmosphere governed by disciplined environment where people conform to rules, processes and performance norms, always lead to improved performance and quality outputs.

Outstanding Teamwork

At SPSOFT, we are individually and collectively responsible for the company as a whole. A high level of teamwork takes place when there is inspired leadership, clarity of individual roles and a constant flow of communication and knowledge across the SPSOFT network.

Respect for the Individual

At SPSOFT, every employee is counted as an individual mind-frame. Working with this philosophy, individuals are inspired and enrolled to produce extraordinary results, rather than managed and motivated.

Pride in Work

Pride in whatever we do drives our pursuit of perfection. Be it a proposal, an e-mail or a status report to a customer, every task is an opportunity to demonstrate our attention to detail and our commitment to quality. This pride energizes the SPian to innovate and multiply the value for customers.

Long-term Relationship

We invest in relationships with our customers, team members, partners and shareholders to create substantial value for these stakeholders. SPSOFT commits to relationships that are synergistic and long-term. We do not compromise the interests of stakeholders for expedient, short-term considerations.

Commitment to Results

SPSOFT is driven by the desire to make a difference to customers by delivering extraordinary value. Our environment fosters a winning attitude where leaders are accountable for delivering exemplary performance from their teams. Personal growth and development comes from making larger and larger commitments and consistently delivering on them.

SPSOFT MANAGEMENT TEAM


Management Team

Sangram Patil - CEO and Managing Director

Sangram Patil founded S P Software Technologies (India) Pvt. Ltd. in April 1997 and today guides the overall strategic direction of the company as Chief Executive Officer and Managing Director. He has more than 12 years of experience in the Software, Construction and Healthcare industry. Under Sangram's direction, S P Software Technologies (India) Pvt. Ltd. has experienced uninterrupted double-digit growth throughout its history. Through Sangram's leadership, SPSOFT has grown into an expansive company with business across the world from U.S, Europe, Middle East and Australia markets. Sangram graduated from Pune University and received a Bachelor of Engineering in Computers.

Prasanna Rege - Chief Operating Officer

As SPSOFT's Chief Operating Officer, Prasanna has more than 12 years of experience in the operations and project management space. He is responsible for the strategic and operational leadership of SPSOFT's sales, marketing, and services organization. In addition to the operating leadership, Prasanna manages the day-to-day operations, product research and development, corporate support organizations, including product and customer support services, public relations and also oversees corporate operations.

Girish Khilari - Director

Girish is a veteran of more than 16 years in the multi-technology application and implementation space. Girish has been associated with SPSOFT since the very start and is in the board of directors driving the SPSOFT vision towards becoming a leading technology house. Girish is BE Computer with MS in Computer Science. His experience of working in multi-location facilities in UK, USA, Australia, Japan and India on senior technical and management positions make him a strategist on the forefront towards project execution and planning for SPSOFT clients across the globe. Girish is considered a specialist in the Indian technology space.

Apurva Patil - Director

Apurva has more than 8 years of experience in IT and ITES industry. Apurva has an educational background of mechanical engineering and is responsible for the business development and management of healthcare division of the company. Apurva has worked for 2 years with manufacturing company to setup processes like ISO, TPM and Six Sigma.

Medical transcription bucks trend!!!


In a US hospital, a patient in critical condition is wheeled into the emergency room. The doctor orders various tests and the report dictated by the physician is sent to Pune, to a Medical Transcription (MT) company. An hour later, back in the US, the doctor starts the surgery aided by the transcript from the Pune company.
After hitting a low in 2002, the MT industry in the country started showing signs of revival in 2006 and has now come of age with not even the global economic slowdown affecting the workflow from the US.
Many MT companies in Pune are in the expansion mode and are on a huge hiring spree.
“There has been no effect of the slowdown on our business. In fact the volume of business has reached a high and we are planning to recruit 100 hands soon to meet the growing volume. We acquired a US MT firm Medical Bazar in 2006 and are now finalising a joint venture with Lotus Logistic in the US. We will hold 75 per cent stake there,” said Sumanta Gupta, Managing Director, Crossover Medical Technology Inc that caters to over 80 clinics in the US. Crossover is also starting its centre in Bangalore, Hyderabad and Alappuzha in Kerala.
Another Pune-based MT firm, Sharp Hearing Technologies, is also in the hiring mode.
“We are finalising a contract with a big hospital in California with 1,200 doctors. As soon as the deal is done, we will recruit 100 more employees,” said Yogesh Bhosle, Managing Director, Sharp Hearing Technologies.
According to him, after it started reviving in 2006, the MT industry has matured and only truly healthy ones survived.
“MT training institutes were mushrooming before it hit a low. Many closed down or moved to other jobs. Now, the qualified workforce and industry maturity are some of the main reasons that draw greater amount of work from the US,” said Bhosle, who plans to employ 90 out of the fresh 100 it is recruiting as home-based transcriptioners.
According to A Chetan of Bangalore-based Lloyds Solutions Pvt Ltd, the scene is no different in Bangalore. “The work volume for MT firms in general has picked up. The reason attributed to it is the quality of delivery that the Indian firms offer. As for us we have 6 major hospitals and 4 clinics as clients. We have an employment strength of 200 and plan to hire more as per the increase in the volume of work,” he said.
As per a recent strategic report of NASSCOM, the MT segment in India that earns an annual revenue aggregate of approximately $ 220-240 million and the MT industry will be worth Rs 40 billion by 2010 and could employ as many as 50,000 people.
The work off-shored was expected to be in the region of $ 860 million in 2010, of which India is expected to capture $ 647 million.

Contact SPSOFT


Contact SPSOFT
India Office
S P Software Technologies (I) Pvt. Ltd.S. No. 12/6, "Parthsarathi",Near City Pride Multiplex, Kothrud,Pune - 411 038,Maharashtra, India
Tel. No.:
+91 - 20 - 65006154, 65007503
Fax No.:
+91 - 20 - 25411295


USA - Sales Office
Mr. James Norris 299 Stage Road, Pescadero,CA 94060
USA Toll Free No.: 888-246-0625
Direction Map

Sales
Enquiry
contact@spsoftindia.com

Support
Medical Transcription
mt@spsoftindia.com
Legal Transcription
lt@spsoftindia.com
CDM
cdm@spsoftindia.com
Teleradiology
telrad@spsoftindia.com

Billing and Payment
Billing and Payment
account@spsoftindia.com

Careers
Careers
career@spsoftindia.com

Why SPSOFT


Why SPSOFT
Why so many healthcare and legal professionals prefer SPSOFT?
Outsourcing Transcription can't get any better than this! While our clients may be worldwide, we value each and every one of our clients. A key part of our service is to never let our clients feel as if they are one of a number. Today SPSOFT has earned a reputation for quality service at the most competitive rates. Our services will save you time, energy and money and surpass your expectations.
Stability - Company is in business since 1997
Service - Guaranteed quality service
Process - Process maturity of an ISO 9001:2008
Focus - 100% customer satisfaction
Support - Excellent Customer Support
Team - Highly skilled and experienced team
Domain expertise
One stop destination for software, healthcare and legal services
Commitment to relationship and dedication to meet timeline
Competitive and transparent pricing
Honesty and integrity. Professional and ethical
Complete confidentiality and non disclosure agreements
HIPAA compliant system
Company managed by experienced Software / Healthcare Business / Legal Professionals
Secure Data Storage
SPSOFT - Benefits to Clients
Our Services
Your Benefits
Innovative applications
Competitive advantage
Skilled resources
Take advantage of leading technology / know how
Competitive prices
Cut IT / internal costs
Consistent team
Gain peace of mind, can focus on core areas
No long-term investments
Lower business risks
Time zone difference
Faster delivery
Sound facilities
Smooth flow of work

SPSOFT FAQs


How Do I Start
1.
I am interested in your service. What will be the next step to set something up?
Just send email to contact@spsoftindia.com and we will do the needful. We will allocate FTP ID or Toll-free ID for you and you can send the trial work. We will deliver the work back within 24 hours.
2.
Can I try your service for few days? Do you provide FREE trial?
Yes, you can try our service FREE for 3 days without any obligation. (Max. 250 lines per day).Please email us at contact@spsoftindia.com for the FREE trial.
3.
How soon can you accommodate us?
Immediately.
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Features
1.
What is your Turn-Around Time? (TAT)
We offer a TAT of 12-24 hours.
2.
Do you take up STAT work (Static Turn-Around Time)?
Yes. (4-10 hours) and we charge double for the STAT work.
3.
Can you provide consistently 24 hours TAT?
Yes, we will complete your work and send it back to you within 24 hours
4.
Does your transcription staff sign Nondisclosure and confidentiality agreements?
Yes, all our transcriptionists as well as supporting staff need to sign Nondisclosure and confidentiality agreements, prior to joining us.
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Process
1.
How do I transfer files (Voice Files)?
You have two options:
Secure FTP - We will provide you secure and unique FTP ID and you can upload files into FTP server using FTP client (CoreFTP, Cute FTP, WS FTP, FileZilla (for WINDOWS, MAC, LINUX) etc). We will then download these files. Once we complete our work (transcription, editing and proofing) then we will upload files back to same server and inform you through email.
Toll Free (Dial-in Dictation) - You have option of dictating directly into our toll free dictation system using your phone. We will then receive these files directly through secure FTP.
2.
How will I receive transcription from your side?
We will send you the transcripts through secure FTP and inform you through email.
3.
Which digital handheld recorder do you recommend and how much it costs?
We recommend digital recorders that are very easy to use and are competitively priced from Olympus (model: DS330), Sony, Panasonic, Voice IT, Uher (model: DH10), etc. Their prices range from approximately $120 to $350.
4.
How does Toll Free Dictation Service work?
Just call a telephone number (We will provide toll free number and simple instruction document) and dictate. Hang up the phone once you are done with dictation. The system will automatically send us the voice file through FTP site and we will send you the transcripts through same FTP and inform you through email.
5.
What hours does your Toll free Dictation System operate?
24x7x365
6.
Is there a limit to how many times a day I can call in ?
You may dictate as many time as you want from anywhere at any time using a touch-tone phone as well as cell phone.
7.
Can I dictate with a digital recorder and transmit over the Internet on an ftp site that is secure, encrypted and under HIPAA regulations?
We provide separate secure FTP ID for each client and that's why only you will have access to allocated FTP site, which will be password protected and SSL enabled.
8.
Can I use your dictation System and FTP simultaneously?
Yes, you can use dictation system and FTP as per your comfort. We will keep separate record for both and bill you accordingly. Few of our clients are using our service in this manner.
9.
Do you provide training to our staff to get going with the FTP setup?
Yes, we do provide training to your staff on how to use FTP. 20 minutes is all that it takes for a person with minimal knowledge of computer.
10.
Do you keep all the completed files on a private FTP site for me only?
Yes (One client one FTP site).
11.
How long do you keep our dictation and charts on FTP?
We keep it for a month.
12.
What medical transcription quality measures you have in place?
We have very good team of experienced proof readers, editors and transcriptionists. After the dictations are transcribed by our transcriptionists, the Editors check for errors, omissions, formatting, etc., and Proof reader ensures expected quality of work before they send files back to client.
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Payment
1.
How do we pay you?
Payments can be done on a monthly basis through -
Wire transfers - Direct bank transfer. Bank may charge you a fee to wire funds
PayPal - In case of payment through www.paypal.com we charge additional 4% on invoice amount. You can use your Credit Cards or eCheck while making payment through www.paypal.com
2.
How would we be billed?
The billing would be on a monthly basis. (65 Characters per line with spaces)
3.
Can we know how much bill we are running?
On request from the client we can send a summary of billing statement for the current month.
4.
What are your charges for transcription?
Our transcription charges are lowest in industry for the quality and TAT we provide. Please email us at contact@spsoftindia.com for the rates.
5.
What are your charges for STAT jobs?
We charge double of regular transcription charges for STAT reports. Please email us at contact@spsoftindia.com for the rates.
6.
Is there an additional charge for Toll Free Dictation Service?
Yes, additional charges are as follows -1. US client - 2 .0 cents extra per line2. UK client - 1.5 pence extra per line
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File Transfer and Formats
1.
What will be the format of transcript?
We send transcripts in Microsoft Word format, which you can edit and print at your end.
2.
Can you transcribe files in our existing format?
Yes.
3.
Can you design templates?
Yes.
4.
Do you work with macros and templates for routine dictations? If so, do you charge per each line of the macro or only the modifications we dictate to them?
Yes we do work with macros and templates provided by our clients for everyday transcription requirements. We charge by each line of the macro / template.
5.
Do you perform special formatting if that is needed? What are the prices?
Yes, SPSOFT would do special formatting depending on the requirement. If the formatting is high on complexity then we charge additional, for any normal formatting requirements there is no additional charge.
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Support
1.
How will you support?
We provide email and telephonic support. Also we have local support for your query resolution. Our existing clients are happy with the support provided by us.
2.
Do you have presence in the United States and Canada to support clients?
Yes, you can contact Mr. James Norris for all type of support in USA and Canada on toll free #866-723-8279. We will be shortly starting the support for UK as well.
3.
Can you provide references of existing clients utilizing your service?
Yes, our existing clients will be happy to talk about our service.
4.
What geographic areas do we serve

USA, UK and Canada.

SPSOFT Strengths



SPSOFT Strengths
10+ years of experience in Transcription Services
TAT (Turn-Around-Time) : 12-24 hours
98.5% plus Accuracy - All work performed is reviewed, proofread, and verified by resources to ensure accuracy
Competitive pricing - Lowest per line cost
Highly skilled team - We have some of the most highly experienced professionals
ISO Certified since 2002
Secure FTP as well as Toll-free-dictation service offerings
Dedication to meet timeline - This enables us to deliver timely and accurate services to all of our customers
Every client is assigned a team which remains the same
We support digital recorders, toll free number and computer dictations
Documents created using your own templates and if required can be created as per your requirement
Documents returned directly - no need to retrieve them
Customizations as per client's specifications.